Period of Contract: The contract is valid for one year from the date of signing of memorandum of understanding (MOU) on AMC. This may be renewed Annual subject to rendering of satisfactory service & fulfilling the term & conditions.
Payment Term: For all AMC, payment will be made Annually / Bi-annually as Advance basis.
AMC Includes: The AMC cost includes the traveling cost and Maintenance of the CCTV Surveillance System includes 9-48 schedule Visits (Visits depends upon number of CCTVs) to the site for Camera Visibility Test, DVR / NVR Recording Test, DVR / NVR Settings Verification, and Disk Error Check. Any additional visits beyond allotted visits, Rs. 500/- will be charged. Services and Connectors are the part of AMC. We provide stand-by CCTV on best effort basis even in Non-Comprehensive AMC.
AMC not Includes: Physical Damage to any part of systems (damaged caused either by your staff, or any other person except our authorized staff will result In termination of warranty). Part replacement are not the part of AMC. Password Reset, Relocation of products and Data Back-up services are on chargeable basis.
Service Tax: The AMC cost excludes service tax charged by State or Central Govt. for rendering this type of service.
Working Hours: The maintenance work shall normally be done during working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper communication should be worked out in all cases by the servicing agencies.
Final Authority: The final authority for payments will be Head of the Organization offering the AMC.